Terms of use.

01Account creation

• EligibilityYou must be at least 13 years old to create an account.
• Required informationYou must provide accurate and complete information when creating your account.
• Account securityYou are responsible for the security of your account and all activities associated with it.

02Teams and events

• Team creationUsers can create and join teams (squads).
• Event participationTeams can register and participate in events.
• Paid eventsSome events may require a payment to participate. The price is set by the event organiser.

03Payments and fees

• Payment processingPayments are processed securely by Stripe Payments Europe, Limited ("Stripe"), a licensed third-party payment provider. SquadUp does not store your card details — they are collected directly by Stripe, which is PCI DSS Level 1 certified.
• SquadUp's role in the transactionSquadUp acts as a technical introduction platform and as a payment service provider via Stripe Connect. The organiser is the final recipient and the only party to the service contract concluded with you; SquadUp is not a party to that contract and does not resell the organiser's services.
• Service feeA service fee of 13% of the event price (with a minimum of €0.35) is added on top of the event price set by the organiser. This fee covers Stripe processing costs and the SquadUp platform commission. Belgian VAT (21%) applies to this service fee — it is collected by ITsGenius and remitted quarterly to the Belgian tax authority (SPF Finances). The organiser only receives the price they set. The full breakdown (price, fee, VAT) is shown before payment confirmation.
• CurrencyAll prices are displayed in the currency chosen by the event organiser (default: EUR).
• ConfirmationYour participation in a paid event is only confirmed once the payment has been successfully processed.
• Payment methodsWe accept credit/debit cards (Visa, Mastercard), Bancontact, Apple Pay and Google Pay. Available methods may vary by region and currency.
• Strong Customer Authentication (SCA / 3D Secure)Under the European PSD2 directive, Stripe may ask you to confirm your payment with strong authentication (3D Secure, SMS code, biometrics). This step is mandatory for most payments initiated from the European Economic Area.
• Label on your bank statementThe payment may appear on your bank statement labelled "SquadUp" or under the organiser's legal entity name, depending on the payment method and the configuration of their Stripe account.

04Refund policy

• EligibilityRefunds may be issued if the event is canceled by the organiser or if you cancel your participation before the event starts, subject to the organiser's cancellation policy.
• Processing feesStripe's payment processing fees (~1.5% + €0.25) are never refunded by Stripe. If you cancel your own participation, these fees remain at your expense and the refund will be slightly lower than the original payment. If the organiser cancels the event, you receive a full refund and the organiser bears those fees. SquadUp keeps no commission on cancellations.
• TimelineRefunds are processed within 5 to 10 business days depending on your bank.
• No refund after eventNo refund is possible once the event has started or ended.
• DisputesIf you believe you are entitled to a refund that was not processed, contact us at [email protected].

05Event organisers

• Organiser accountsOrganisers who wish to receive payments must set up a Stripe Connect account through the app. This requires providing identity information (name, date of birth, address, ID document where applicable) and banking information directly to Stripe.
• Accepting Stripe's termsBy enabling payments, you enter into the Stripe Connected Account Agreement (stripe.com/legal/connect-account) and accept the Stripe Services Agreement (stripe.com/legal/ssa) directly with Stripe. SquadUp is not a party to those contracts.Stripe Connected Account Agreement et acceptez le Stripe Services Agreement directement avec Stripe. SquadUp n'est pas partie à ces contrats.
• Responsibility for deliveryThe organiser is solely responsible for running the event as described (date, location, content), setting a fair price, ensuring participant safety, complying with local laws (permits, health & safety rules, etc.) and responding to participant complaints.
• Tax obligationsYou are solely responsible for determining, declaring and paying any VAT, taxes or social contributions applicable to the income generated by your paid events, in line with your tax regime. SquadUp does not withhold any tax at source and does not provide tax advice.
• DAC7 reporting (EU)Under the EU DAC7 directive, if your annual SquadUp income exceeds the legal thresholds (from 30 transactions or €2,000 per year), SquadUp is required to forward your tax data (identity, IBAN, amounts received, fees withheld) to the Belgian tax authority (FPS Finance – MyMinfin DPI portal), which will share them with the tax authority of your country of residence.
• PayoutsOrganisers receive the event price they set (Stripe fees are already deducted by Stripe). Payouts are handled by Stripe according to their payout schedule (usually within 2 to 7 business days).
• Disputes (chargebacks)If a participant disputes a payment (chargeback) with their bank, the organiser bears the financial burden of the refund as well as any Stripe dispute fees.
• Statement descriptorThe label that appears on participants' bank statements for your events may be your legal entity name (as declared to Stripe) or "SquadUp". It is your responsibility to ensure it is recognisable to your participants.

06User content

• Profile photosUsers can upload profile photos. The content must be appropriate and respect copyright.
• ResponsibilityYou are responsible for all content you post on the application.

07Acceptable use

• Prohibited behaviorIt is forbidden to post offensive, illegal, or infringing content.
• SuspensionWe reserve the right to suspend or terminate accounts that violate these terms.

08Property rights

• Intellectual propertyAll content and services of the application are protected by copyright and trademarks.
• Limited licenseYou are granted a limited license to use the application for personal and non-commercial purposes.

09Privacy

• Data collectionWe collect personal information in accordance with our Privacy Policy.
• UseYour data will be used to improve our services and personalize your experience.
• Payment dataPayment information is processed and stored by Stripe. SquadUp does not have access to your full card details.

10Limitation of liability

• No warrantyThe services are provided 'as is' without any warranty.
• DisclaimerWe are not responsible for indirect, special, consequential, or punitive damages.
• Payment disputesSquadUp facilitates payments between participants and organisers but is not a party to the transaction. Disputes regarding event quality or delivery should be resolved between participant and organiser.

11Dispute resolution & applicable law

• Amicable resolutionIf you have a dispute, first contact our support at [email protected] or use the "Report an issue" button in the app. We commit to responding within 5 business days and to attempting mediation between the parties.[email protected] ou via le bouton « Signaler un problème » dans l'app. Nous nous engageons à répondre sous 5 jours ouvrables et à tenter une médiation entre les parties.
• Consumer mediation (Belgium)If the amicable resolution fails and you are a consumer residing in Belgium, you may bring the matter to the Consumer Ombudsman Service (consumerombudsman.be) or any other competent out-of-court dispute body. This procedure is free of charge and non-mandatory.consumerombudsman.be) ou un autre organisme de règlement extrajudiciaire compétent. Cette procédure est gratuite et non obligatoire.
• Applicable lawThese terms are governed by Belgian law. The mandatory provisions of the Belgian Code of Economic Law (notably Book VI on market practices and consumer protection) remain fully applicable to consumer users.
• JurisdictionFailing amicable resolution, any dispute shall be brought before the competent courts of the judicial district where ITsGenius has its registered office (Belgium), subject to the mandatory jurisdiction rules applicable to consumers.

12Changes to the terms

We reserve the right to modify these terms at any time. Where these changes materially affect your rights, you will be asked to accept them again in the app before continuing to use the affected features.

13Legal information & contact

SquadUp is published by ITsGenius SRL, Avenue de l'Héliport 104/1, 1000 Brussels, Belgium. BCE / VAT: BE 0801.788.241. Contact: [email protected] · +32 485 18 31 76.ITsGenius SRL, Avenue de l'Héliport 104/1, 1000 Bruxelles, Belgique. BCE / TVA : BE 0801.788.241. Contact : [email protected] · +32 485 18 31 76.